Privacy Policy

Privacy Policy for Dotcom Craft

Welcome to Dotcom Craft! Your privacy is very important to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website (https://dotcomcraft.com), you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

1.1 Personal Information

Contact Information:

• Name: We collect your first and last name to personalize your experience and to address you appropriately in communications.
• Email Address: Your email address is used for account verification, communication, and sending updates about our services.
• Phone Number: We may use your phone number to contact you directly for urgent issues or to provide support.
• Postal Address: Your physical address is necessary for billing purposes and for sending any physical products or correspondence.

Account Information:

• Username and Password: We collect these to provide you with secure access to your account. Passwords are encrypted for your protection.
• Profile Information: Additional information such as your job title or company name may be collected to enhance our service delivery.

Payment Information:

• Credit Card Details: We collect credit card information to process transactions securely. This data is handled through secure third-party payment processors.
• Billing Address: This is used for verification and transaction purposes.

1.2 Non-Personal Information

Usage Data:

• Pages Visited: Information on which pages you visit helps us understand what content is most useful to our users.
• Time Spent on Pages: Tracking the duration of your visits helps us improve site functionality and user experience.
• Links Clicked: This data helps us analyze which features are most popular and how users navigate through our site.

Technical Data:

• IP Address: We collect IP addresses for security purposes, to prevent fraud, and to analyze traffic patterns.
• Browser Type and Version: Knowing the browsers our users use helps us optimize the site for compatibility and performance.
• Operating System: This information is used to ensure our site works smoothly across different platforms.
• Device Type: Understanding whether you are accessing our site from a mobile device, tablet, or desktop allows us to improve your user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services:

• Service Delivery: We use your information to deliver the services you have requested, including managing your account and processing transactions.
• Account Management: Information such as your username and password allows you to access your account securely.

To Improve Our Services:

• Site Optimization: We analyze usage data to improve the functionality and user experience of our website.
• User Feedback: Feedback from users helps us refine our services and better meet your needs.

To Communicate:

• Updates and Newsletters: We send you emails to keep you informed about new services, features, and updates.
• Customer Support: We use your contact information to provide support and respond to inquiries.

To Ensure Security:

• Fraud Prevention: Monitoring IP addresses and usage patterns helps us detect and prevent fraudulent activities.
• Security Measures: We implement security measures to protect your data from unauthorized access and breaches.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

Service Providers:

• Third-Party Companies: We may share your information with trusted service providers who assist us with payment processing, data analysis, email delivery, and hosting services. These companies are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements:

• Compliance with Laws: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
• Protection of Rights: We may share your information to protect our rights, property, and safety, as well as the rights, property, and safety of our users and others.

Business Transfers:

• Corporate Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your own. We take steps to ensure that your data is protected in accordance with this policy, regardless of where it is processed.

Data Protection Measures:

• Standard Contractual Clauses: When transferring data internationally, we use standard contractual clauses approved by relevant regulatory authorities to ensure adequate data protection.
• Privacy Shield Framework: For transfers to the USA, we comply with the EU-U.S. Privacy Shield Framework, which provides specific data protection requirements.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Security Practices:

• Encryption: Sensitive information such as passwords and credit card details are encrypted during transmission.
• Access Controls: Access to your personal information is restricted to authorized personnel only.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access:

• Right to Access: You have the right to request a copy of the personal data we hold about you. This helps you understand how and why we are using your data.

Correction:

• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request that we correct or complete it.

Deletion:

• Right to Erasure: Under certain circumstances, you can request that we delete your personal data. This is also known as the “right to be forgotten.”

Restriction:

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to its processing.

Portability:

• Right to Data Portability: You have the right to request that we transfer your personal data to another organization or directly to you in a structured, commonly used, and machine-readable format.

Objection:

• Right to Object: You have the right to object to the processing of your personal data when it is based on our legitimate interests, or for direct marketing purposes.

To exercise these rights, please contact us at [Your Contact Email]. We may need to verify your identity before processing your request.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Notification of Changes:

• Email Notification: If we make significant changes to this policy, we will notify you via email or through a notice on our website.
• Continued Use: Your continued use of our website after the changes are posted constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

https://dotcomcraft.com/contact

Email: support@dotcomcraft.com

Last Updated: 15.08.2024