Refund Policy

Refund & Cancellation Policy for Dotcom Craft

Dotcom Craft provides professional digital services, including website development, digital marketing, advertising management, content creation, and AI-enabled automation solutions. This Refund and Cancellation Policy explains the conditions under which cancellations, refunds, and payment adjustments are handled.

By purchasing, subscribing to, or using any Dotcom Craft service, you agree to this policy in addition to our Terms of Service, Privacy Policy, Disclaimer, and Cookie Policy.

1. Scope of This Policy

This policy applies to all services offered by Dotcom Craft, including but not limited to:

Website development, maintenance, and optimization
SEO and digital marketing services
Google Ads, Meta Ads, and other paid advertising campaigns
Social media content creation and management
Blog writing, copywriting, and content strategy
Email marketing and marketing automation
Guest posting and backlink services
AI-powered automation services, including AI receptionist tools, chat systems, and AI-based lead generation

2. Upfront Payments and Deposits

To initiate any project or service, an upfront payment is required. Unless otherwise agreed in writing:

A minimum of 50 percent of the total service fee is required before work begins
This upfront payment is non-refundable
The payment covers planning, onboarding, research, configuration, system access, and resource allocation

For certain services, including advertising setup, AI automation configuration, backlink acquisition, or third-party software provisioning, the full payment may be non-refundable once setup or activation has begun.

3. Cancellation by the Client

a. Before Work Begins

If a cancellation request is received before any work has started, a refund may be issued for amounts paid beyond the non-refundable upfront payment.

b. After Work Has Begun

Once work has commenced:

The upfront payment remains non-refundable
Charges apply for all work completed up to the cancellation date
If completed work exceeds the amount already paid, the remaining balance must be settled within 15 days

Work is considered commenced once planning, strategy development, system setup, campaign configuration, content drafting, AI training, or third-party engagement begins.

4. Cancellation by Dotcom Craft

Dotcom Craft reserves the right to suspend or cancel a service due to non-payment, policy violations, technical constraints, or other operational reasons.

If Dotcom Craft cancels a service:

Payments made beyond the non-refundable upfront amount may be refunded
Written notice will be provided explaining the reason for cancellation

5. Refund Request Process

All refund or cancellation requests must be submitted in writing to support@dotcomcraft.com.

Approved refunds:

Are processed within 30 business days
Are issued to the original payment method used
Are subject to verification against this policy and applicable service agreements

Transaction fees, currency conversion charges, or gateway costs imposed by third parties may not be refundable.

6. Service-Specific Refund Conditions

a. Website Development and Maintenance

Refunds beyond the upfront payment are available only if no work has started
Partial refunds may be considered based on completed milestones
Costs related to domains, hosting, SSL certificates, plugins, or external services are non-refundable
AI-enabled website features or automation systems are non-refundable once configuration begins

b. SEO, Advertising, and Digital Campaigns

No refunds are issued once campaigns, tracking systems, bidding tools, or automation workflows are activated
Results depend on external platforms and algorithms and are not guaranteed
Refunds are not issued for performance concerns, ranking changes, or platform updates

c. AI Automation and AI Receptionist Services

Setup, configuration, prompt development, and system testing fees are non-refundable once initiated
AI systems rely on third-party platforms and probabilistic models, and accuracy or outcomes are not guaranteed
Subscription-based services may be canceled before the next billing cycle to avoid future charges

d. Guest Posting and Backlink Services

Non-refundable once outreach begins or placement is completed
Search engine indexing and ranking outcomes are not guaranteed
At our discretion, a future service credit or discount may be offered as a goodwill gesture

e. Content Writing Services

Non-refundable once content is delivered or approved
One revision cycle is provided unless otherwise agreed
If canceled before delivery, a partial refund beyond the upfront payment may be considered

f. Email Marketing and Automation

Non-refundable once workflows are built, campaigns launched, or lists imported
Third-party platform charges are non-refundable

g. AI Lead Generation Services

Non-refundable once data processing, training, or automation activation begins
Lead quality, volume, or conversion rates are not guaranteed

7. Payments, Fees, and Taxes

Payments must be made through approved payment methods
Late payments may result in service suspension
Interest or late fees may apply where permitted by law
All prices exclude applicable taxes, duties, or levies

Clients are responsible for all third-party costs incurred on their behalf.

8. No Liability for Performance or Outcomes

Dotcom Craft is not responsible for losses arising from:

AI-generated or automated outputs
Advertising platform changes or restrictions
Third-party service failures or delays
Business performance, lead quality, or revenue outcomes

All services are provided on an “as available” basis without performance guarantees.

9. Dispute Resolution

Refund or cancellation disputes should be raised by contacting support@dotcomcraft.com. Disputes not resolved informally will be handled in accordance with the dispute resolution provisions in our Terms of Service.

10. Governing Law and Jurisdiction

This policy is governed by the laws of the Republic of India. Disputes fall under the jurisdiction of the courts located in Bengaluru, Karnataka, India, subject to mandatory consumer protections under applicable local laws.

11. Updates to This Policy

Dotcom Craft may update this Refund and Cancellation Policy as required by changes in services, law, or operational practices. Updated versions will be published on this page. Continued use of services constitutes acceptance of the revised policy.

12. Contact Information

For refund, cancellation, or billing-related inquiries, contact:

Email: support@dotcomcraft.com
Website: https://dotcomcraft.com
About Us: https://dotcomcraft.com/about-us/

Last Updated: January 15, 2026

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