Refund and Cancellation Policy
Website: https://dotcomcraft.com
This policy explains how billing, cancellation and refunds work for every service Dotcom Craft sells. It applies from the date you place an order or start a plan. If anything here conflicts with something written on a service page, tell us and we will correct it. All prices are in US dollars and all payments are taken through PayPal.
1. What this covers
Dotcom Craft sells three things:
- Monthly WordPress care plans: Essential Care, Growth Care and Elite Care
- The One-Time Website Fix, a single fixed price project
- Website design and build projects for service businesses
Content writing, speed work, security work and SEO tasks are delivered inside those services rather than sold separately.
2. Monthly care plans
Billing
Care plans are billed monthly in advance. An invoice is sent by email and paid through PayPal. Work for that month begins once payment clears.
Cancelling
There is no contract and no minimum term. You can cancel at any time by emailing support@dotcomcraft.com. Cancel before your next invoice date and you will not be charged again. There is no cancellation fee and no notice period.
The month you are in
The month already paid for is not refunded, because the work is spread across the month rather than delivered at the end of it. Your plan stays active for the rest of that month and you keep everything already done.
What you keep
- Your website, your domain, your hosting and every account stays in your name throughout
- Any content, pages or images we produced for you are yours
- A final off-site backup is provided on request within 14 days of cancelling
3. Annual care plans
An annual plan is paid upfront at ten months of the monthly price and runs for twelve months, which is how the two free months work.
If you cancel part way through an annual term, we work out what the months you actually used would have cost at the normal monthly rate. If you have paid more than that figure, the difference is refunded. If you have paid less, nothing further is owed. This means the discount is settled fairly rather than lost or kept in full by either side.
4. The One-Time Website Fix
The One-Time Website Fix is a fixed price of $399, paid in advance, delivered within 10 working days of receiving access.
- Before we start: if you change your mind before any work begins, you get a full refund
- After we start: once the audit is running or changes have been made on staging, the fee is not refundable. The audit, the backlog clearing and the cleanup cannot be undone
- If we cannot complete the work for a reason on our side, you get a full refund
Most clients move onto a care plan afterwards. There is no obligation to, and the fix is complete on its own.
5. Website design and build projects
Design projects are quoted at a fixed price before work starts.
- A 50 percent deposit is required to begin. The deposit covers planning, research, configuration and reserving your build slot
- The deposit is refundable in full if you cancel before design work begins
- Once design work has begun, the deposit is not refundable
- The balance is due on completion, before the site is handed over
- If you cancel mid-project after the deposit stage, you are charged for the work completed to that point and anything already paid beyond that is refunded
Every design package includes three months of website management, which begins on handover. If you cancel during those three months no refund applies, because that management is included rather than separately charged.
6. Costs paid to other companies
Domains, hosting, SSL certificates, premium plugins, themes, stock images, fonts and any other third party licence bought for your project are not refundable once purchased, because we cannot recover those costs ourselves. Wherever possible these are bought in your own name so you keep them.
7. No performance guarantee
We do not guarantee search rankings, traffic volumes, lead numbers or revenue, and we do not offer a money back guarantee on results. Those outcomes depend on your market, your pricing, your competition and on platforms we do not control. What we do commit to is the work itself: the tasks in your plan, delivered on the turnaround stated for that plan.
If we fail to deliver work that your plan covers, tell us and we will either complete it or credit that month. That is a service commitment, not a results guarantee.
8. If we end a service
We may suspend or end a service for non payment, for abusive conduct, or where continuing would mean working on something unlawful or against a platform policy. If we end a service for any reason other than non payment or misuse, any amount you have paid for work not yet delivered is refunded in full.
9. How to request a refund
Email support@dotcomcraft.com with your invoice number and what you would like refunded. We reply within two business days.
- Approved refunds are sent within 10 business days
- Refunds go back to the PayPal account that paid the invoice
- PayPal fees and currency conversion charges taken by third parties cannot be refunded by us
If something has gone wrong, please email us before opening a PayPal dispute. Almost everything is quicker to fix directly, and we would rather sort it out than argue about it.
10. Contact
Dotcom Craft
Email: support@dotcomcraft.com
Support hours: Monday to Friday, 9am to 9pm ET
Last updated: 7 September 2026